FAQS

How should I clean my Stone Wave?

Stone Wave is dishwasher safe, but you can also simply clean thoroughly with warm soapy water and rinse completely.


What is the size of the Stone Wave?

Stone Wave’s inner circle measures 4.5 inches in diameter. The whole Stone Wave Cooker is 6.5 inches in length and 3.5 inches in height.


How many ounces does it hold.

One Stone Wave holds about 12 ounces.


How do I cook with my Stone Wave?

All food cooked in the Stone Wave should be cooked in the microwave oven on high power. Do not use Stone Wave in a conventional oven or on the stove top. Stone Wave is intended for use in the microwave only.


Can I use cooking sprays in my Stone Wave?

Yes, you can use cooking sprays to coat your Stone Wave before cooking in it. The ceramic surface is nonstick, but for optimal results, cooking sprays or oil should be used to ensure that food can easily slide out of the stoneware.


I ordered my Stone Wave and it said shipping will take 3-6 weeks. Why so long?

Shipping may take 3-6 weeks. Throughout different times of the year demand is greater than others, so they say 3-6 weeks. However, they always do their best to plan for those times of the year in order to avoid “back orders.”


Help! I placed an incorrect order. How can I change this?

What you want to do is call this toll free number for customer service: 1-855-668-1659. To find your order they will need your phone number (or email address if you provided it), last name, and zip code. They will absolutely get your order fixed for you. Keep in mind order processing takes a full 24 hours, so they may not have your order in the customer service system until at least 24 hours after you’ve placed your order.


I ordered Stone Wave, but I haven’t been charged yet. When should I expect to be charged?

We process your order within 24 hours, but we do not charge your card for the purchase until the order is shipped to your address.

Share